- Contact us
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- Shipment & Order
Shipment & Order FAQ
Our policy is to provide free samples in exchange for sharing the data on the use of samples are provided. Please contact our sales team at firstname.lastname@example.org for further information.
There is a discount depending on the order quantity. Please reach out to email@example.com for further information.
We accept requests for lot-specific purchases as long as stock is available. If you want to purchase the same lot continuously, you can hold it by deciding the quantity and purchasing schedule of the lot in advance. For inquiry for the maximum available quantity, please reach out to firstname.lastname@example.org.
Domestic: All shipments are packed in dry ice and should arrive within 1 business day of shipping. Shipping will commence within 3 business days of order confirmation. We provide the tracking number upon shipping and you can check the exact time of delivery with your local courier.
Overseas: All shipments are packed in dry ice and a thermometer is included to track the temperature during shipping. All shipments are made through FedEx and shipping fees are included in the final price. Shipments will be delivered within 7 business days of shipping. To prevent delays over weekends, all overseas shipments commence on the Monday after order confirmation. This may be delayed if there are additional requirements either by you or the customs office in question. Please reach out to email@example.com for additional documentation.
Domestic : You can purchase the product through our website or by directly contacting our sales team at firstname.lastname@example.org. Card payment is available only on the website. If you need to issue a tax bill, please proceed with your purchase through our sales team. Tax bill will be issued on the day of receipt.
Overseas : You can purchase the product through our website or by directly contacting our sales team at email@example.com. Card payment is available only on the website. For payments by wire transfer, please contact our sales team.